Have a store that needs a little pottery? We can help with that!
Our team can help assess your needs, will work with you on getting a personalized quote for any custom items you're looking for, and will always be upfront and honest about completion timelines.
There is much to discuss in real-time to make sure that we nail down the perfect order for you, but we have a few points to talk about beforehand:
1.) Trademarks and Infringement: If part of your dream ceramic piece involves a logo or design, we are happy to have a rubber stamp created to make sure that it looks spectacular! However, it is your responsibility to make sure that no part of that design infringes upon any current trademark. We are not liable for any legal or monetary issue that may arise due to infringement. Any expense to our business due to trademark infringement concerning your graphics will be passed onto you/your company.
2.) Our Trademark: You may have found us thanks to our flagship mug design stating ‘this might be bourbon’. We love this mug and this saying, but unfortunately in the past other companies have loved it too much. We applied for an official trademark through the US Patent and Trademark Office and as of August 2016, we are the rightful owners of that phrase. Moving forward, we want all businesses that we work with to acknowledge this and agree to not making any sort of action of replicating this saying. This includes any variation that may be considered brand confusion, including but not limited to ‘this could be bourbon’ or ‘this may be bourbon’.
3.) Duplication and Pricing: If you have worked with other professional potters who have made items for you, please note that we will not duplicate outside work. We can use this as an example and jumping off point to what you are looking for, but we will use our own techniques, style, and artistic vision to make the pieces unique. We have ‘Recommended” pricing points listed for each item. You do not have to price is as such, but you cannot charge less than what we sell that item for in our shop. Any photography or sales copy that we have posted on our website, social media or online store is copywrighted by us and therefore is unavailable for you to use to promote or sell our products in your store. Doing so will result in us dissolving future business with your company.
4.) Glazes: Glazes are different than paint; they are made of chemicals and the resulting color is from a chemical reaction taking place at a high temperature. We will work to the best of our abilities and resources to find one near the colors you’d like, but please know that we are somewhat limited. We test all our glazes and will always be upfront about these limitations depending upon your request.
5.) Timing: Our company is operated by 3 potters and ALL of our work is handmade without the use of jiggers, machines, or molds. We strive to always produce quality work that will please our customers, business clients and ourselves. The nature of ceramics puts our estimated time to complete an order to no less than 2 weeks after starting. Depending upon the time of year, size of order, and need to purchase stamps, this timeline can increase. We know our limitations, and will always give you an honest estimation of time. However, there will always be a chance of outside circumstances delaying any order (ex. Kiln repairs, breakage).
6.) Shipping and Breakage: Not near Central KY? No big deal; we ship! We use USPS services for all our shipping purposes and insure the packages for more than the value of the order. Please let us know before we send an invoice if you require shipping. Extra handling charges may apply for larger orders needing excessive amounts of packaging materials. We always add enough insurance through USPS to cover the cost of breakage, so if needed you can file a claim with them directly to receive reimbursement for broken items (which is extremely rare).
7.) Delivery Fees: We are based in Winchester, KY and are available for delivery to those near us. Orders under $1,000 are subject to delivery fees as follows: $30 within 1 hour of our store, $60 within 90 minutes. Anything above that amount of driving time will be calculated according to the exact distance. Free pickup is always available at our store in Winchester.
8.) Minimum Orders: For new partners, the first order must exceed $500 and be paid in-full upfront. All subsequent orders must be over $300 and can be paid with a 50% deposit upon order, 50% upon pickup. Orders with uncompleted payments will not be released until verified payment has been received.
We would love to partner with you! Please give us a little information about yourself and your business, and a team member will contact you soon. If you are looking for corporate or custom gifts, please visit our Corporate Gift page.