Shipping Policy

Our studio’s shipping days are Wednesday and Friday. All purchases made after 12:00pm Eastern Time on shipping days will be processed the following shipping day. We use USPS or UPS for all our shipping needs. The amount of time it takes from order to being shipped depends on when you make your purchase. Please make sure you get it in before noon on shipping days, and we will get it out to you asap!

Please note that the processing time is subject to change during busy season (such as the winter holidays). During these times, we will have posted notices to alert our shoppers about possible delays.

Any products that will take longer to process will have a notice in the listing. Please be mindful of the shipping and processing time shown within each listing.

If you are local to the Lexington/Winchester area, you can save on shipping by selecting "Pick up" from the Delivery Method section of the checkout page. Our shop is located at 38 N Main St in Winchester, and is open Wednesday - Saturday from 10-5pm. Your order should be ready for pickup on the next business day from the time it is processed.

Breakage

We try our best to ensure that all items arrive to their new homes safely, unfortunately we do lose a few pieces every year to breakage. If you have received a piece of pottery or other item that is broken, please fill out this form within 3 days of it arriving.

Once our team has reviewed your submission, we will reach out to let you know when to expect a replacement or refund. Unfortunately, shipping expenses cannot be refunded.

We do not accept any inquiries for broken pottery without an order number or verification of proof of purchase.

Refunds

We can refund a piece if you are dissatisfied if we are notified within 3 days of receiving the item. We must have the piece back before refunds can be distributed.

Items must be returned to us in like-new condition and unused in order for the refund to be approved. Any issues such as cracks, chips, staining will result in a denial of your refund request. The money spent on shipping both ways is non-refundable.

In order to start an online refund or exchange, please fill out this form.

Local refunds can be made at our shop in Winchester, KY with proof of purchase.