Our studio’s shipping days are Monday, Wednesday and Friday. All purchases made after 12:00pm Eastern Time on shipping days will be processed the following shipping days. We use USPS Priority Mail for all our shipping needs. This service will get your order to you within two days of it being processed. The amount of time it takes from order to being shipped depends on when you make your purchase. So make sure you get it in before noon on shipping days, and we will get it out to you asap!
Please note that the processing time is subject to change during busy season (such as the winter holidays). During these times, we will have posted notices to alert our shoppers about possible delays.
Any products that will take longer to process will have a notice in the listing. Please be mindful of the shipping and processing time shown within each listing.
Shipping costs are based on the weight of the products and the size of the box needed to ship them safely. Pottery is fragile, heavy and awkward - none of which are great for shipping. We have kept the cost of our pottery down in order to help balance out the expense of mailing, and have also chosen to not add handling fees. If you’re in the Central Kentucky area, we’d love to see you in our store in Winchester - open 5 days a week!
If you are local to the Lexington/Winchester area, you can save on shipping by picking up at our shop! Use code INSTOREPICKUP at checkout to by-pass shipping costs, and we will wrap your order up for you to pick it up in-store. Our shop is located at 38 N Main St, and is open Tuesday-Saturdays from 10-5pm. Your order will be ready for pickup one business day from the time it is processed.
We can refund a piece if you are dissatisfied if we are notified within 3 days of receiving the item. This excludes custom orders that have been personalized with names and dates and are therefore otherwise unsellable. We must have the piece back before refunds can be distributed. The money spent on shipping both ways is non-refundable.
Items must be returned to us in like-new condition in order for the refund to be approved. Any issues such as cracks, chips, staining will result in a denial of your refund request.
Local refunds can be made at our shop in WInchester, KY with proof of purchase.
If your items arrive and they are damaged, please photograph them immediately while they are still in their wrappings. From there, you must file an insurance claim with USPS. We cannot do this for you because USPS may request to see the damaged items in person and shipping the broken pieces will negate the insurance on the original package. Unfortunately, we speak from experience. We will supply any information that you may need to file the claim.
Secondly, please contact us so that we can start with a replacement order but know that we will require additional payment for the secondary order. USPS will refund the cost of the original order to you directly.