Shopping Updates Amid COVID-19
Store Hours & Policies:
***May 20th Update*** Our store is NOT open for walk-in traffic yet. We are still working on getting the correct protective hardware for the store, deciding what procedures to implement, and finding proper sanitation materials. Please use our online store for shopping, and select our pickup option at checkout for locals. Thank you for your patience!
I placed an order online for pickup – when will it be ready?
We strive to process orders as quickly as possible. Since we are currently down to a team of two, it is taking us 1 business day to guarantee those orders are ready. You should receive an email letting you know your order has been fulfilled, and that means it is ready to go!
Should I call before I head down to pickup my order?
As long as you are visiting us during our posted store hours, you only need to call or text when you are outside for pickup. PLEASE NOTE that our hours may need to be adjusted in the future, so we advise you check back here to make sure of our current hours.
Which is better for Dirty South – pickup or shipping?
Pickup (when possible) is always preferred. It takes us less time and resources to process a pickup order verses a shipping order. The most important thing is that we can guarantee the safety of the pottery when we can hand it off straight to you. We have little breakage these days, but with shipping we unfortunately cannot make any guarantees. PLEASE NOTE: if you are sick, live with someone who has been sick, are immune compromised, or otherwise at a high-risk of contracting COVID-19, we ask you to please stay at home and let us ship it to you.
I accidentally forgot to use the code for pickup – what should I do?
Just shoot us an email at firstname.lastname@example.org letting us know that you want to pickup your order instead of having it shipped. As long as we haven’t processed and shipped the order, we will be able to refund your shipping expense.
Do you do custom orders?
UPDATE 4/15/2020 - Due to our clay supplier temporarily shutting down, we are no longer taking small custom order requests. This is in the hopes of preserving clay for a longer period of time. Larger corporate gift orders will still be accepted - please submit an inquiry here if you are interested in corporate gifts.
For other, more general Frequently Asked Questions about our company, please head over to our full page.
Once again, thank you all for your support; past, present, and future.